How-To connect with our customer support team.

How to Connect with SKEDit Customer Support

Learn how to access support options and what to include when reporting issues.

Before You Start

SKEDit provides multiple support options depending on your account type. You can access all support features directly from the SKEDit menu.

1. Open Support & Community

Open the SKEDit menu and scroll down to the Support & Community section.

2. Choose Support Option

Chat Support – Available for free accounts

Premium Chat Support – Available for premium accounts

Help Center – Open the Help Center, read the articles, and try to resolve the issue yourself, or submit a support ticket if needed

3. Contact Support

If your issue is not resolved, contact our support team:

Email: [e-mail]

4. Reporting Failed Messages

When reporting a failed scheduled message, always include:

• Sending Logs
• Screen recording (recommended)

5. Record & Share Issue

Please send the scheduled message by tapping the Send Now button while recording a video.

Then share the video with us so we can analyze it and assist you in resolving the issue.

6. Screen Recording App

If needed, you can use XRecorder to record your screen and share the screen recording with our support team.

Download XRecorder