Support Guide

FAQ - Frequently Asked Questions

Below you will find answers to common questions related to recipient limits, scheduling reliability, attachments, device compatibility, email issues, and account access.

Available Questions

1. Is there a limit on the number of WhatsApp recipients I can schedule a message to?
2. Can I schedule two or more WhatsApp messages at the exact same time and date?
3. Why am I getting "Contact Match Failed" error?
4. Why is the schedule succeeding in the first repeat, but then it fails?
5. "Some attachment paths are no longer valid. Skipping them." - Why am I getting this error?
6. SKEDit supports Dual WhatsApp
7. Which Android OS versions does SKEDit support?
8. Why is SKEDit failing on my Xiaomi, Poco, Redmi device?
9. "Current WhatsApp Version is Incompatible" - What does this mean?
10. "HTTP 503 Service Unavailable: Back-end server is at capacity." - Why am I getting this error?
11. Why are my attachments not sending with Email Scheduling?
12. Why are my scheduled emails not showing in Sent folder?
13. "Incorrect email and/or password" - How do I Reset my Password?
14. Why is the Reset Password Email Not Showing in my Mailbox?

1 Is there a limit on the number of WhatsApp recipients I can schedule a message to?

For SKEDit Max users, there is no fixed system limit on the number of recipients you can add to a schedule. However, for greater reliability, we recommend not exceeding 200 recipients per scheduled message.

For SKEDit Pro subscribers, the maximum is 30 recipients per scheduled message.

Even if your plan allows more recipients, performance may still vary depending on your device speed, available RAM, storage space, and the condition of the installed WhatsApp application.

2 Can I schedule two or more WhatsApp messages at the exact same time and date?

You can schedule a few messages at the same time and date, but this is not recommended due to potential reliability issues.

If you choose to do so:

• Limit each scheduled message to one recipient only
• Do not schedule more than three messages at the exact same time
• Ensure that Auto-Lock Device is disabled, as SKEDit cannot unlock, lock, and unlock the device simultaneously. This may cause most scheduled messages to fail

Best Practice: Avoid scheduling multiple messages at the exact same time. Instead, always leave a time gap between scheduled messages based on the number of recipients.

For better reliability, if each scheduled message includes one recipient, leave a 3 to 5 minute gap between messages. Increase the gap if your messages include more recipients.

3 Why am I getting "Contact Match Failed" error?

This error might happen for a few different reasons. Please follow the steps below to help avoid it.

• Avoid Duplicate Names: Ensure you do not have multiple recipients with identical names in your phonebook or WhatsApp.
• Enter Manually: When manually entering recipient details, double-check that the name is entered exactly the same as it is written in WhatsApp.

If you are using the Enter Manually option, make sure the contact name you type is fully identical to the name shown in WhatsApp. Even small differences may prevent SKEDit from finding the correct recipient.

Overloaded WhatsApp - Processor Performance - Low Device Storage: Outdated devices or an overloaded WhatsApp can lead to issues such as Contact Match Failed.

Ensure your device has a capable processor, as low-performance devices may struggle during message sending and cause errors. Also, make sure your device has sufficient available RAM and storage space, as limited resources can impact the sending process.

SKEDit also provides specific settings in SKEDit settings that can help improve performance on older devices and reduce issues caused by heavily loaded WhatsApp environments. Please go to SKEDit settings, and set:

• Number of recipients per send / batch = 1
• Sending Speed = Slowest

• Avoid Interruptions: Do not tap or interact with the screen while messages are being sent.

4 Why is the schedule succeeding in the first repeat, but then it fails?

Reason 1: Accessibility Issues

Accessibility is one of the most common reasons why scheduled messages may start failing after some time.

This can happen due to the following:

• Accessibility was not configured correctly in the required sequence
• Device shortcuts are enabled and may automatically disable Accessibility
• Your device does not support keeping Accessibility active for extended periods

Step 1: Reinstall & Configure Settings Properly

If Accessibility was disabled due to incorrect setup:

• Uninstall SKEDit
• Reinstall the app
• Complete all required setup steps in the correct order
• Ensure the red triangle at the top-right of the scheduling screen disappears

Then retry scheduling your message.

Step 2: Disable Conflicting Shortcuts

If Accessibility is being disabled due to shortcuts:

• Uninstall SKEDit
• Reinstall the app
• Reconfigure all required settings from the beginning
• Disable any shortcuts that may interfere with Accessibility
• Confirm the red triangle is cleared before scheduling again

Step 3: Device Limitation

If Accessibility continues to be disabled without a clear reason, the issue may be device-related.

In this case, we recommend contacting our WhatsApp customer support for further assistance.

5 "Some attachment paths are no longer valid. Skipping them." - Why am I getting this error?

This error may occur for three common reasons:

1. File on External Memory: If the file you are attaching is on your device’s external memory card, move it to internal memory to resolve the issue.
2. If you have uninstalled and reinstalled SKEDit, make sure to re-add the attachments for previously created schedules.
3. Ensure that all attached media or documents remain saved on your device and are not deleted after being added to SKEDit.

6 SKEDit supports Dual WhatsApp

SKEDit supports Dual WhatsApp. To use this feature, go to the SKEDit settings screen, find the Dual WhatsApp settings, and select the WhatsApp account associated with your scheduled messages before the scheduled time.

7 Which Android OS versions does SKEDit support?

SKEDit supports Android operating systems from OS 7 to OS 15.

Please note that devices running lower Android versions may experience slower performance, which can lead to issues during the sending process depending on the device’s processor and available resources.

8 Why is SKEDit failing on my Xiaomi, Poco, Redmi device?

On some Android devices, background services might not automatically restart if they end unexpectedly or after a device reboot. This can hinder SKEDit’s ability to deliver messages as intended.

Ensure you tap the red triangle at the top-right corner of the scheduling screen and complete all required settings before creating a scheduled message. If a message is scheduled without configuring these settings, it may cause accessibility issues.

In such cases, uninstall and reinstall SKEDit, then tap the red triangle again and follow the steps to configure all required settings. Make sure the red triangle no longer appears before scheduling a new message.

To resolve this issue, ensure that you have configured the necessary settings correctly on your device. You can refer to the guide titled How to Set Up SKEDit Settings on Your Android Device for more detailed steps specific to your device.

9 "Current WhatsApp Version is Incompatible" - What does this mean?

When you see Current WhatsApp Version is Incompatible in SKEDit, it usually means either your installed WhatsApp version or your installed SKEDit version is outdated, or that a newly released WhatsApp version is not yet fully compatible.

To fix it, ensure both SKEDit and WhatsApp are updated to their latest versions. If the issue is related to a newly released WhatsApp update, compatibility support may be restored after a short period.

10 "HTTP 503 Service Unavailable: Back-end server is at capacity." - Why am I getting this error?

This error indicates that SKEDit is temporarily unavailable due to server maintenance or a temporary service overload.

Such issues are uncommon and are typically resolved within 10 to 30 minutes. If the problem persists longer than expected, please contact our support team.

11 Why are my attachments not sending with Email Scheduling?

Email attachments must fully upload to the server before the message is sent. If the upload does not complete before the scheduled time, the email may be sent without the attachment.

Please monitor the Uploading Files progress and ensure large files finish uploading before the scheduled send time.

12 Why are my scheduled emails not showing in Sent folder?

Scheduled emails sent through SKEDit may not appear in the Sent folder due to a technical limitation.

To retain copies of sent emails, consider adding your own address in BCC when scheduling. You may also create a dedicated mailbox folder and set up rules to group similar emails there for easier tracking.

13 "Incorrect email and/or password" - How do I Reset my Password?

Password Reset:

1. Click Sign In.

2. Select Forget Password.

3. Enter your account email.

4. Follow the emailed link to generate a new password.
5. Sign in with the new password.

14 Why is the Reset Password Email Not Showing in my Mailbox?

1. Check Spam Folder: Look in your mailbox’s spam folder, as the email may have been flagged as spam.
2. Verify No Blocks: Ensure your company’s server has not blocked SKEDit’s email. Contact your IT administrator if needed.