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  • Official comment
    SKEDit Support Team

    Hi Dear,


    I am sorry to hear about the trouble you're having with scheduled messages! I am going to need some more info on this matter to be able to help you.


    1. The messages failing are SMS or WhatsApp messages?
    2. What is happening exactly? How often do your messages fail?
    3. Did your recipient change his/her name after the message was already scheduled?
    4. Did you schedule two or more messages at the same time?


    You can find our article on "Scheduling Requirements" in our Zendesk Guide. Please, if you have the time, give it a read so you can better understand how to get your scheduling running smoothly.


    If you still face any trouble, please let us know at, we'd be happy to look into this for you!


    Kind Regards,
    SKEDit Customer Success Team


    i bought the skedit pro two weeks ago. some automated messages do not send to the group on WhatsApp


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