Automatic Message dispatch FAILING very frequently.

Vvs Rao

11 de Junho de 2022 04:45

I am a premium subscriber. Oflate most of my automatic messages are FAILING every day. I have been repeatedly raising the ticket in this forum. Is there anything I should do.

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• Comentário oficial

  

  SKEDit Support Team

  26 de Agosto de 2022 20:02

  Hi Vvs Rao,

  Thanks for reaching out to us about the issue you are facing. Please, accept our sincere apologies for the inconvenience.

  Our team has worked on a fix and the update is deployed on the Google Play store. Please, go the the SKEDit page on the Google Play store and update your SKEDit app.

  Our relationship is extremely important to us, and we never want our errors to set you off track. We want to make sure you’re back on track for meeting your goals ASAP.

  If you have already updated your SKEDit app and you are still having issues, please let me know so we can investigate and resolve it! You can go to the failed card, tap the three dotted menu, tap "logs", and send us a screenshot.

  Thank you for your understanding,

  SKEDit Customer Success Team​
• 

  NS DIGITAL SHOP

  30 de Outubro de 2022 19:49

  Eu também estou com problemas de falha no envio de mensagens do status. O que devo fazer?

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  SKEDit Support Team

  13 de Dezembro de 2022 19:29 Editado

  Ola!!

  Obrigado por entrar em contato conosco sobre o problema que você está enfrentando. Por favor, aceite nossas sinceras desculpas pelo inconveniente.

   

  1. Vá para o cartão da mensagem que esta dando problema
  2. Toque no menu de três pontos
  3. Toque em "Sending logs"
  4. Selecione a data do registro e envie-nos uma captura de tela com os detalhes de todos os batches

  ​

  Este registro de envio nos ajudará a entender o que deu errado durante o processo de envio. Aguardarei sua resposta para anexar o log de envio ao seu relatório e encaminhá-lo aos desenvolvedores.

   

  Agradeço antecipadamente,

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  Vishaam

  6 de Fevereiro de 2023 13:52

  I have been having the same issue also a premium subscriber. The messages suppose to request to be sent as a pop up. It worked for a while but now nothing comes up. I go manually and send otherwise they just get deleted after the sent date. It does not go to pending or failed even.

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