Urgent help, skedit not working

Mobile App User

16 décembre 2022 16:54

It keeps saying failed to send your message

0

• Commentaire officiel

  

  SKEDit Support Team

  28 décembre 2022 12:32

  ​

  Hi Dear​,

  
  Thanks for reaching out to our Customer Success Team; we apologize for the issue you are facing.
  
  We need to know some more details to better understand your problem. Please, send us an email to contact@skedit.io with the following info:

   

  1. Device Name
  2. OS Version
  3. SKEDit version
  4. A video recording of the scheduling, from start, showing the issue you are facing

  ​

  The screen recording is very important in order for us to reproduce the issue in our testing devices and apply the necessary fixes.

   

  You can use Du screen recorder (free on Google Play). To record a video small in size, that can be attached without a hassle:

   

  1. Go to DU Screen Recorder Settings
  2. Change screen resolution and quality to 360p / 2mbps

   

  You are good to go! Note that you can also enable it to keep recording even if screen is off and disable sound recording :)

   

  
  Thank you in advance,

  Customer Success Team.

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