Jpeg file format not supported

Hussain Tin

18 de octubre de 2020 06:14

Hello, I have been using skedit for a long time and I must say the app is exceptional. Recently I am encountering a bug that say file format not supported for jpg image file. When I edit the message and again add that same file it starts working and then on the upcoming schedule it again shows the same error. I have updated the app to the latest version. Still it's showing the error. Kindly help. Thanks in advance.

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• Comentario oficial

  

  SKEDit Support Team

  19 de octubre de 2020 09:08

  Hi Hussein​,

  
  Thanks for reaching out to our Customer Success Team; we apologize for the issue you are facing.
  
  We need to know some more details to better understand your problem. Please, send us an email to contact@skedit.io  with the following info:

  1. Device Name
  2. OS Version
  3. SKEDit version
  4. A video recording of the scheduling, from start, showing the issue you are facing

  The screen recording is very important in order for us to reproduce the issue in our testing devices and apply the necessary fixes.

  You can use Du screen recorder (free on Google Play). To record a video small in size, that can be attached without a hassle:

  1. Go to DU Screen Recorder Settings
  2. Change screen resolution and quality to 360p / 2mbps

  You are good to go! Note that you can also enable it to keep recording even if screen is off and disable sound recording :)

  
  Thank you in advance,

  Customer Success Team

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