Accessibility turned off

Ignacio Perez

July 03, 2020 05:04

Accessibility turned off after send a scheduled message

0

• Official comment

  

  SKEDit Support Team

  July 03, 2020 08:10

  Hello Ignacio,

  I am sorry to hear about the trouble you're having with scheduled messages.

  Regarding the accessibility issue, have you disabled Battery Optimization? Some devices, while performing battery optimization, turn off Accessibility services, causing future messages to fail. Make sure battery optimization is OFF for SKEDit.

  If you already did that and keep getting the same issue, are you using a Chinese device? Background services on Android should restart if they end unexpectedly or the device reboots. On some devices, however, Auto Start is disabled by default for all applications, and this prevents SKEDit from delivering the message successfully.

  To enable auto start for SKEDit, please check the following article: SKEDit Is Not Working Properly on My Xiaomi, Huawei, Oppo, Vivo and Other Chinese Devices.

  If you still face any issues and need further assistance, reach us out at contact@skedit.io.

  Best,

  Customer Success Team.

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