Forgot Password email not showing in my mailbox

If you request a password reset link, but do not receive an email from SKEDit, please follow the troubleshooting below.

This article contains the following sections:

• Check if the email is in your spam folder
• Check if the email wasn't blocked
• I have checked the causes above, and I still haven't received my email

Check if the email is in your spam folder.

The spam filtering system on your mail client might have identified the "Reset Password" email as spam. Check the spam folder in your mailbox to see if SKEDit's email is there.

Check if the email wasn't blocked

If you do not find the "Reset Password" email in the mailbox's spam folder, it could have been blocked by your company's server. Contact your IT administrator to allow emails from [e-mail] and try requesting a new "Password Reset" link.

I have checked the causes above, and I still haven't received the email

If you followed the troubleshooting above and still cannot see the "Reset Password" email on your mailbox, please email us on [e-mail] or create a ticket through the SKEDit Help Center. 

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