Can't sign in - receiving "incorrect email and/or password"

This article contains the following sections:

• Generating a new Password
• "Email is invalid or doesn't exist"

Generating a new Password

If you are having trouble signing in, please try the following steps to generate a new Password: 

1. Click on Sign in
2. Click on Forget Password
3. Fill in the email you used to create an account
4. Follow the process to generate a new password (you will receive a link on your email).
5. Sign in with your new password

"Email is invalid or doesn't exist"

In the case where it says the email is invalid or doesn't exist:

1. Make sure the email is written correctly
2. Make sure the email you are typing is the one used to create an account in the app

If you still face issues, please email us on [e-mail] or submit a ticket via our Help Center.

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